PatchOps Terms of Service

These Terms of Service (“Terms”) govern your access to and use of PatchOps. By creating an account or using the Service, you agree to these Terms. PatchOps is entirely custom-built, and we reserve the right to improve or refine features as we evolve.

Eligibility

You must be at least 18 years old to create an account or use PatchOps. By using the Service, you represent that you meet this age requirement and have the legal authority to agree to these Terms.

Service Overview

• PatchOps manages MCP connections and provides a dashboard for analytics, usage, and billing.
• We host MCP endpoints that route tool calls to your configured providers.
• Code execution and prompt tracking features support MCP workflows.

Acceptable Use

• Use the Service only for lawful purposes and within your authorized access.
• Do not attempt to bypass usage limits, security controls, or authentication.
• Do not abuse MCP endpoints or interfere with other users.
• You are responsible for all activity under your account and for securing credentials.

Your Data

• You own the data and credentials you provide and the outputs you generate.
• You grant PatchOps a limited license to process your data to provide the Service.
• You are responsible for ensuring you have rights to connect and access third-party data.

Third-Party Services

The Service integrates with third-party providers you choose to connect. Your use of those services is governed by their terms and privacy policies. PatchOps is not responsible for third-party service availability, data accuracy, or downtime.

Third-Party AI Assistants

• Separate service. You can use PatchOps through a third-party AI assistant, such as ChatGPT or Claude. The assistant is not part of the Service. Its provider's terms and privacy policy govern your use of the assistant.
• Data sent to the provider. The assistant provider receives the tool results that the assistant requests, including results from licensed sources and from accounts you connect. Depending on your plan with the assistant provider and your agreement with it, the provider acts as a controller or as your processor for that data, and its terms govern it. PatchOps does not control how the provider stores, retains, deletes, or trains on it. PatchOps processes tool-call data to provide the Service. PatchOps's own role: for Free and Professional accounts, PatchOps acts as the controller of the data in each tool call. For Team and Enterprise customers that have a written customer agreement with PatchOps, PatchOps processes that data on the customer's behalf, as the agreement sets out.
• Licensed data. You are responsible for holding the rights, under your data licenses, to send licensed data to your assistant provider. Do not query a licensed source through an assistant if your license does not allow it. PatchOps keeps the inputs and results of licensed-source calls for 12 months for operation and debugging, and does not use them for model improvement.
• Assistant output. The assistant chooses which PatchOps tools to call and how to present the results. PatchOps is not responsible for the assistant's answers, summaries, or errors. Check important results against the cited source.
• Write actions. PatchOps runs a write action only in two steps: the assistant first gets an action plan for your account, then calls a separate action tool with that plan and an explicit confirmation flag. PatchOps refuses the call without both. The assistant sets the confirmation flag; it is not a click by you. Write tools are marked as destructive so that compatible assistants can ask you for confirmation, but PatchOps cannot make an assistant do so. Workspace admins in ChatGPT can require approval for actions. PatchOps does not guarantee that you see an approval prompt for every write. You are responsible for the actions that you, or an assistant acting with your account, approve.
• Training. PatchOps does not train models on tool-call records today. Rows from public-record tools are marked as eligible for future model improvement, and we will update our Privacy Policy before any such use.
• Usage. The assistant acts with your PatchOps account and permissions. Calls it makes count toward your plan's usage allowance.
• Disconnecting. You can disconnect an assistant in that assistant's settings. To also revoke its PatchOps sign-in, contact us.

Billing & Plans

• Paid plans are billed in advance and processed securely through Stripe.
• Usage limits apply per plan. PatchOps does not currently charge for calls beyond a plan's included allowance; any usage-based charges will be introduced with notice.
• We send usage alerts and billing notices to the email on file.
• Taxes may be added where required. Pricing may change with notice.

Suspension & Termination

• You can cancel your account at any time.
• We may pause access if required to protect the Service or other users.
• Upon termination, access to the Service ends and data may be deleted per the Privacy Policy.

Disclaimers & Liability

• The Service is provided “as is” without warranties of any kind.
• PatchOps is not liable for indirect, incidental, or consequential damages.
• To the extent permitted by law, total liability is limited to fees paid in the 12 months preceding the claim.

Indemnification

You agree to indemnify and hold PatchOps, its officers, employees, and agents harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your infringement of any third-party rights.

Governing Law

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law provisions. Any disputes arising from these Terms or the Service will be resolved in the courts located in Texas.

Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice through the Service or by email. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

Contact

Questions about these Terms? Email support@patchops.ai.